Loker PT Meratus Line & Group

Meratus adalah perusahan pelayaran Indonesia yang menyediakan solusi transportasi “point-to-point”. Jaringan rute pelayaran kapal-kapal Meratus menghubungkan pelabuhan-pelabuhan utama dan pelabuhan-pelabuhan perdagangan antar-pulau di Nusantara, mencakup sebagian besar wilayah Indonesia dan diperkuat oleh keberadaan kantor cabang di tiap pelabuhan. Dalam menjalankan kegiatannya, Meratus mengutamakan keselamatan, kualitas, dan fokus pada kebutuhan pelanggan (safety, quality and customer focus). Didirikan pada tahun 1957, Meratus berkembang dan sekarang mencakup beberapa bidang usaha dalam industri pelayaran dan transportasi. Saat ini PT Meratus Line & Group kembali membuka lowongan kerja terbaru pada bulan Februari 2026. Adapun dibawah ini adalah posisi jabatan yang saat ini tersedia bagi Anda para pencari kerja yang tertarik untuk mengembangkan karir Anda bersama PT Meratus Line & Group dengan kualifikasi sebagai berikut. Lowongan Kerja PT Meratus Line & Group Customer Service Logistics Jakarta Utara Responsible for managing communication and order processing between customers, carriers, sales teams, and operations, as well as monitoring shipment status to ensure operations run in line with the agreed service level standards. This role involves implementing the companys vision, mission, targets, goals, and operational regulations effectively, while ensuring cost and time efficiency in all work strategies. Responsibilities Handle booking and control of space allocation for each shipping voyage. Receive orders from customers, sales teams, and loading branches. Communicate proactively with customers to obtain and confirm upcoming shipment orders. Monitor vessel departure and arrival schedules. Prepare sales order planning. Input and create job entries in the system. Monitor order fulfillment and shipment documentation (for International and Domestic Inbound Customer Service) and ensure this information is communicated to customers (shippers/consignees) and other relevant parties. Prepare and submit reports as agreed with customers, following the established reporting schedule. Receive, record, and respond to customer complaints and coordinate with the Customer Service Supervisor. Prepare monthly VPR and VPA reports (for shipping lines) and monitor customer complaints. Contribute to continuous quality improvement initiatives within the work area. Qualifications & Requirements Bachelors degree in Logistics, Business, or related fields Fresh graduate are welcome to apply Preferably Min. 2 years experience in shipping, forwarding, or international logistics as Customer Service Excellent communication and stakeholder management skills (in English and Bahasa) Demonstrated ability to lead coordination across departments and resolve complex service issues Proficient in shipping/logistics systems and reporting tools (Excel, ERP, etc.) INFO LOWONGAN LAINNYA, DAPAT DITEMUKAN DI: T.ME/DISNAKERJA INFO: Akses lebih mudah di aplikasi Disnakerja